Company Policy

Acceptable Use Policy

Overview

Defined as client based accounts on web servers administered by i7MEDIA, LLC.

  • Adult content is not allowed. This includes, but is not limited to, pornographic images, text, and sound files.
  • IRC servers, IRC bots, and Mush/Moo/Mud servers are forbidden.
  • Spam is strictly forbidden. Any instances of spam relating to your web site will result in account deactivation and a fine for each complaint we receive.
  • Sites which place an unreasonable load on the server due to excessive CGI scripts, etc. will be suspended and we will ask the owner to reduce the site load or move to a dedicated server.
  • Hate literature, material in violation of copyright laws, and other illegal material are not permitted.

Electronic Mail

Your i7MEDIA account gives you the ability to send and receive electronic mail. i7MEDIA believes that electronic mail should be used for personal communication and not as a broadcast medium. The following examples are non-exclusive and are provided for your guidance.

You may not use your account to send unsolicited bulk or commercial messages (“spam”). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it.

Individuals who are operating their own mail servers should ensure that their systems are secured against external relaying to prevent abuse of resources.

Individuals who maintain mailing lists should ensure that their mailing list software requires confirmation of subscription to prevent malicious subscriptions to lists by third parties. In addition, messages sent to mailing lists must include information on the procedures necessary to unsubscribe from the list.

You may not use your account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers.

Forging, altering or removing electronic mail headers is prohibited.

You may not send numerous copies of the same or substantially similar message, nor may you send very large messages or files to a recipient, with the intent to disrupt a server or account (“mail bombing”).

You may not use electronic mail to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving email, you must not send that person any further messages.

You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings.

i7MEDIA accounts may not be used to collect replies to messages sent from another Internet service provider if those messages violate this Acceptable Use Policy or the acceptable use policy of the other service provider.

If you use the services of another provider to promote a web site hosted by or through i7MEDIA, then the provisions of this Acceptable Use Policy shall apply to the methods used to promote such site.

Not every “flame” message or angry exchange of email or newsgroup posting can automatically be considered harassment. i7MEDIA is not responsible for the content or tone of any email or other transmissions of the subscribers to its service or other parties using the Internet. Subscribers or others should not expect that i7MEDIA will attempt to mediate or otherwise become involved in any particular disagreement or dispute between Internet users. The Internet is a network intended for use by mature, adult users. All users should recognize this principle and undertake at all times to act with respect, courtesy and responsibility, giving due regard to the interests and rights of other Internet users, groups, and networks. We expect and appreciate the use of common sense and good judgement while using the network.
 

Homepage, Web Pages, Web Sites

The customers, clients or users are solely responsible for any information contained on their homepages, web pages or web sites. However, if complaints are received regarding language, content or graphics contained on your homepage, web pages, or web sites, i7MEDIA may, at its sole discretion, remove the homepage, web pages, or web site hosted on i7MEDIA servers and terminate your service and/or your access.

You may not use your personal home page site to publish material that i7MEDIA determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

Unlawful content is that which violates any law, statute, treaty, regulation, or lawful order. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).

Indecent content is that which depicts sexual or excretory activities in a patently offensive matter as measured by contemporary community standards.

Objectionable content is otherwise legal content with which i7MEDIA concludes, in its sole discretion, it does not want to be associated in order to protect its reputation and brand image, or to protect its employees, shareholders and affiliates.

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

For security purposes the listed account holder, and/or the listed account administrator are the only authorized individuals that may request edits, changes, or information for the account. Authorization to release information and/or edit and/or make changes from anyone other than the listed account holder and/or the listed account administrator must be received in writing. Your password provides access to your account. It is your responsibility to keep your password secure. Passwords must contain at least six characters, and should contain at least one number or symbol, should contain both uppercase and lowercase letters, and should not be based on any word found in the dictionary or on any personal information (name or birth date, for example). Your password should not be the same as your userid. Sharing your password and account access with unauthorized users is prohibited.

You should take care to prevent others from using your account since you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account (“cracking”). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.

Users who violate systems or network security may incur criminal or civil liability. i7MEDIA will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Technical Support

i7MEDIA will only be responsible for the Internet software that is included with the i7MEDIA installation packages for standardized hardware. Internet software that has not been provided by i7MEDIA or systems that are not standardized are not the responsibility of i7MEDIA either for support, functionality or replacement. The User agrees to obtain a basic knowledge of their computer’s operating system, configuration and interface, along with a basic knowledge of the Internet and its operating principles and procedures.

Network Performance

i7MEDIA accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account. You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time on shared resources. You may not use resource-intensive programs that negatively impact other customers or the performance of i7MEDIA systems or networks. i7MEDIA reserves the right to terminate or limit such activities.

Limitation of Liability

ALL SERVICES ARE PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THESE SERVICES OR ANY INFORMATION OR SOFTWARE PROVIDED THEREBY. i7MEDIA is not responsible for Customer's files residing on the i7MEDIA network. Customer is responsible for independent backup of all such data at a site determined by customer. i7MEDIA cannot and does not exercise any control whatsoever over the information passing through its network or through the Internet. i7MEDIA is in no way responsible for any data loss or damage arising from viral infection from the Internet. i7MEDIA and/or contributors shall have no liability whatsoever to you for any claim(s) relating in any way to: your inability or failure to perform research or related work or to work properly or completely, or any lost profits or consequential, exemplary, incidental, indirect or special damages relating in whole or in part to your rights hereunder or use of, or inability to use, i7MEDIA’s Internet Services. i7MEDIA will not be responsible for any damage suffered by you, including, but not limited to, loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions caused by its own negligence or your errors or omissions. Use of any information obtained via i7MEDIA’s Internet Services is at your sole risk. i7MEDIA specifically disclaims any responsibility for the accuracy or quality of information obtained through i7MEDIA’s Internet Services. As a user you are warned that some Internet sites accessible via the i7MEDIA network allow posting, retrieval, and/or electronic mailing of materials that may be considered obscene or objectionable. i7MEDIA is not responsible for inadvertent or deliberate access to such material and cannot prevent access of such material. It is recommended that each customer closely monitor use of his/her account especially in the case of potential use or misuse by minor children. Accounts for minor children must be opened by a parent or legal guardian with their explicit consent. i7MEDIA network services may be used only for lawful purposes. Transmittal of any material in violation of any international, federal or state regulation is prohibited. This includes, but is not limited to: copyrighted materials, material legally judged to be threatening or obscene, or material protected by trade secret or software protected by copyright. You agree to indemnify and hold harmless i7MEDIA (AKA i7MEDIA LLC, i7MEDIA.NET) from any claims resulting from your use of the service that damages you or another party. Any access to other networks through the i7MEDIA network must comply with the rules appropriate for the other network. Violation of the rules of other networks is grounds for account cancellation. This includes, but is not limited to, mass Usenet posting, Usenet cross-posting, mass emailing, and/or the sending of unsolicited email, commercial or otherwise. i7MEDIA and its affiliates shall not be liable under any legal theory (including tort or contract) for any direct, indirect, incidental, special or consequential damages in any way related to the product or services provided. Under no circumstances and under no legal theory, tort, contract, or otherwise, shall i7MEDIA be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for loss of goodwill, work-stoppage, computer failure or malfunction, or any and all other commercial damages or losses, or for any damages even if i7MEDIA has been informed of the possibility of such damages, or for any claim by any other party.

Operation

i7MEDIA reserves the right to change its services without notice including but not limited to access procedures, hours of operation, menu structures, commands, documentation, and services offered. Notice of modifications to this Acceptable Use Policy will be posted to this i7MEDIA Web page. Customers are encouraged to review the current Acceptable Use Policy on a regular basis. Customer's use of i7MEDIA network after such notice shall constitute Customer acceptance of such modifications. Customer understands that i7MEDIA services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, and improvement or as required to protect network resources in the event of malfunctions or misuse. Customer understands that it may not receive advance notification of any such interruption of service. There will be no refunds for scheduled or unscheduled service interruptions of less than 24 hours duration. At its sole discretion, i7MEDIA may elect to provide a pro rata or additional/extension of service refund for service interruptions of greater than 24 hours. i7MEDIA reserves the right at its sole discretion to delete any information entered into i7MEDIA network computer systems by Customer. i7MEDIA and its authorized representatives shall retain the right, but shall not be obligated, to review/accept/reject publicly viewable information. i7MEDIA reserves the right to delete Customer's files, including but not limited to Web page(s) and email, for which a storage fee has not been paid and which have not been accessed for more than one (1) month. i7MEDIA reserves the right to refuse and/or terminate service to anyone or any entity for any reason at its sole discretion with or without notice. The owner of this document is the Network Operations Centre (NOC) of i7MEDIA, LLC.

To download a PDF copy of this Policy, please click here.

Billing Policy

Payments via PayPal:

i7MEDIA accepts payments via any PayPal method, including: Visa, MasterCard, Discover, American Express, e-Check, and PayPal balance transfers. Payment for services by e-Check must be received prior to service start or renewal dates to avoid interruption of service.

Payments of $350 or more should not be paid using PayPal. i7MEDIA prefers payments of over $350 to be made by check, wire transfer or money order. To illustrate why this is necessary please consider that a single payment of $4,500 will incur at least $130 in fees to be processed by PayPal.

Other Payment Methods :

i7MEDIA accepts personal check, company check, wire transfer and money order for:

  • Annual and Biennial Hosting and Service Accounts.
  • Invoices totaling $350 or more.

All funds must be payable in US dollars. i7MEDIA does not accept international checks in foreign currencies. Payment for services by check must be received prior to service start or renewal dates to avoid interruption of service.

Wire transfer instructions are available by request.

Returned Check & Chargeback Policy:

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees by money order or certified funds, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently canceled and deleted from i7MEDIA servers. Such cancelation does not relieve client's obligation for payment under the terms of the hosting or service agreement. Cancelation includes the removal of all files on the account. In the event of a charge back, i7MEDIA will immediately suspend all services to client until such time as full payment is received in addition to a $125.00 charge back fee and a $25.00 account enable fee.

Non-Payment:

Customers will receive an invoice at least 15-days prior to their renewal date. If the account balance has not been brought to zero by the renewal date a 3% late fee is applied (minimum of $1). If an account has not been brought current within 5-days of it's renewal date the account will be suspended and a $25 reactivation fee applied. Obviously our goal is to keep customers and make their hosting experience the best it can be. Should you have any concerns about a bill, typically these can be resolved with open communication. THERE ARE NO-EXCEPTIONS TO THIS POLICY SO PLEASE MAKE SURE WE HAVE YOUR CORRECT EMAIL ADDRESS ON FILE AND THE i7MEDIA.NET DOMAIN IS WHITE-LISTED SO IT DOES NOT GET CAUGHT IN YOUR SPAM FOLDER.

Cancelation Request:

All account cancelations must be received by submitting a ticket from our support center at least fifteen (15) days in advance of the date of renewal. Accounts canceled with less than fifteen (15) days notice shall be canceled at the end of the next term and shall be charged accordingly.

When a cancelation request is made, i7MEDIA will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancelation if so desired and i7MEDIA will remove all files. This may include unread e-mail left on the server.

Refund Policy:

Refunds within the first 30-days of service will receive a full refund of all account fees, excluding those items and services listed below, provided the Terms Of Service or Acceptable Use Policy has not been violated. Refunds will be credited to the credit card on file or paypal account used to order service, or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (15) days of cancelation.

i7MEDIA does not offer refunds for services after the initial thirty (30) days of service. i7MEDIA does not issue prorated refunds for prepaid service.

THERE ARE NO REFUNDS ON THE FOLLOWING PRODUCTS AND SERVICES:

  • DOMAIN REGISTRATIONS & TRANSFERS
  • DEDICATED SERVER CHARGES OR SETUP FEES
  • VIRTUAL PRIVATE SERVER CHARGES OR SETUP FEES
  • SKINNING AND DESIGN
  • CUSTOM DEVELOPMENT
  • SETUP FEES OF ANY KIND FOR ANY SERVICE

Contact & Billing Information:

You must provide us with, and keep current, good contact information for you. E-mail and telephone contacts are required, fax contact information is encouraged.

Disputes and Failure to Pay:

All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in i7MEDIA LLC's sole discretion is a valid charge under the provisions of the Terms of Service and /or Acceptable Use Policy, you agree to pay an "Administrative Fee" of not less than $75. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Modifications:

These terms may be modified at any time. All users are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all times. It is our responsibility to provide these policies in a ready and readable form.

Privacy Policy

This is the web site of i7MEDIA, LLC.

Our postal address is
PO Box 46772
Kansas City, MO 64188

We can be reached via e-mail at http://i7media.net/contact
or by telephone at 816-479-0233

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

Cookies

We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site , customize Web page content based on visitors' browser type or other information that the visitor sends.

Postal Address

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by visiting us at http://i7media.net/donotcall.

Telephone Number

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by visiting us at http://i7media.net/donotcall.

Ad Servers

We do not partner with or have special relationships with any ad server companies.

Policy Updates

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Access to visitor information

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

Security

When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Complaints or Issues

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.